THE KCUTS APP
Skip The Queue With kcutsGO App Today!
Purchase your ticket, track your queue live, and get your haircut without the wait — all from your phone.
WHY KCUTSGO
Cashless, Convenient and Hassle-Free
Purchase Your Queue Ticket On The Go
Buy your haircut ticket at your own convenience and maximise your precious time.
Cashless Payment
Pay via the app by linking your card details at checkout — no cash needed.
Track Your Queue Number
See how many customers are ahead of you, so you can run errands while you wait.
Select Your Preferred Stylist
Choose your preferred stylist. Look out for our Child-Friendly Certified Stylists at selected outlets.
Enjoy Flash Deals
See the various kcuts deals we offer across Singapore, right from the app.
WHERE YOU CAN USE IT
Available at 90+ Outlets Islandwide
kcutsGO is live at almost every kcuts location across Singapore. Selected outlets also offer our exclusive Loyalty Card Promotion — look out for the icon when choosing your outlet in the app.
GET STARTED
Download kcutsGO App On Your Phone Now!
GOOD TO KNOW
kcutsGO FAQ
We hear you and we want to serve you better. Queuing for a haircut should be a hassle-free experience. With kcutsGO, you can run errands while waiting for your turn, while still monitoring your live queue status.
Your credit card details are not stored with kcuts. We work with an established international payment gateway to keep your details safe and secure.
As part of our payment gateway’s security protocol, $1.39 is deducted as a “test transaction” to verify your card is securely linked. 100% of this amount is refunded back to you.
Yes, though we recommend kcutsGO for the added convenience. Please prepare the exact amount, as no change is provided by our POS. Cash payments are not eligible for kcutsGO promotions. PayNow is also available.
Take a photo of your queue ticket number and a screenshot of both transactions, then email enquiry@k-cuts.com and our team will assist you.
After purchasing your ticket, view your queue number through our live queue monitoring system, so you can plan your visit.
Tap “Leave Queue” to keep your ticket in your e-wallet for your next visit. A $3 service fee applies, and the ticket is valid for 30 days.
Yes — tap “Express Pass” to be served next. A limited number of express tickets are released daily, and a $10 convenience fee applies.
Open the app and tap your missed ticket to rejoin — you’ll wait for two customers first. This can be done up to 2 times before the ticket is forfeited. Be present at the outlet before tapping your missed ticket.
Yes — choose your outlet, tap “Join the Queue,” then select additional tickets before checkout. PayNow generates a unique QR code per transaction, valid for a single payment only.
Yes — a QR code is issued with the ticket. Screenshot it and pass it to your child; our stylists will scan it to verify their turn.
Head to the “Accounts” tab to view your past transactions.
Yes — tap “Choose My Stylist.” An additional $5 convenience fee applies.
If you purchased during a 1-for-1 promotion, check the “Tickets” tab.
Free tickets can only be used at the outlets stated in the kcutsGO app.
Purchase your ticket, complete your haircut, rate our service, then fill in the lucky draw form in the app.
Approach our stylists in-store, or email enquiry@k-cuts.com. Set your VPN to Singapore before downloading kcutsGO.
kcutsGO tickets can’t be refunded, but “Leave Queue” keeps your ticket in your e-wallet for 30 days, with a $3 service fee.
Go to Accounts → Edit Profile and enter your new number — your email must be verified first, and you’ll receive an OTP to confirm.
Disable any VPN, update the app, temporarily disable antivirus apps, allow notifications, and if needed uninstall and reinstall. Wait 30 minutes if OTP doesn’t arrive, then email enquiry@k-cuts.com if it persists.
You can secure your spot in the queue 5 minutes before the shop officially opens, saving you time.
Tap “Leave Queue” — your ticket is stored for 30 days with a $3 service fee, usable at the original outlet only. Tickets can’t be transferred between outlets.
No — supply is limited, and each user can only purchase one express ticket per hour.