Frequently Asked Questions

No appointment is required.

With kcutsGO, simply purchase an e-ticket and check in through the app. You’ll be served according to your queue number.

Some outlets still accept cash tickets at the counter, where the same queue system applies. Please note that we provide haircutting service only — no shaving, shampooing, or blow-drying.

kcuts is a Quickcut Hair Salon. Our team of stylists will be unable to provide facial hair trimming services or trimming of hair on other parts of the body. Kindly refer to our services page to further understand the various services we do not offer.

As a quick-cut concept, please note that kcuts does not provide hair-washing services before the haircut. Our stylists also reserve the right to decline service for customers with excessive hair styling products (such as gel, wax, clay, spray, or similar products) before their queue number is called, as this may affect the quality and safety of the haircut.

If you miss your queue, please inform our stylist. They will help you rejoin the queue. If other customers are waiting, you will need to wait for two customers to have their turns before being allowed back in line.

Re-queue can be done up to 2 times. After that, your ticket will be forfeited. Be present at the outlet and wait patiently, as numbers may not be called in sequence.

The same re-queue rules apply when using the kcutsGO app. Please ensure you are physically present at the outlet before tapping on your missed ticket. After rejoining the queue, kindly wait at the outlet, as queue numbers may not be called in exact sequence. This is to maintain fairness to all customers, including express ticket holders and those returning from missed turns.

No additional charges will be incurred if your haircut exceeds 10 minutes.

At kcuts, cash payments are accepted at selected outlets through our self-payment kiosk. Please note the kiosk only accepts exact amounts and no change will be provided.

For a faster and more convenient experience, we encourage you to download the kcutsGO app. The app supports PayNow, Credit Card, and NETS.

When using PayNow in the kcutsGO app, a unique QR code will be generated for each transaction. This QR code can only be scanned once and is valid for a single payment only. For your next purchase, a new QR code will be created automatically.

Yes, children are welcome at kcuts. At selected outlets, we have certified stylists trained to handle children and will do our best to provide them with a safe and comfortable haircut experience.

For parents with young children, we recommend avoiding weekend evenings and peak periods, as extra time may be needed to calm them before the haircut. For safety reasons, we can only serve children and toddlers who are able to sit upright independently and are in a calm state.

With kcutsGO, you can monitor the queue and choose a suitable time slot to make the visit easier for your child.

Please kindly note that our stylists reserve the right not to accept customers 60 minutes before their lunch hour / shop stated closing hours, for housekeeping matters and serving customers who have already purchased their tickets.

Our shop operating time may also be shortened and subjected to last-minute changes due to unforeseen circumstances such as medical, compassionate, or urgent family leave, resulting in a temporary shortage of staff for the affected days.

Tickets purchased from the cash ticketing kiosk are strictly non-refundable, and no refund will be given for unused or expired tickets.

For kcutsGO users, tickets cannot be refunded, but if you need to step away from the queue, you can use the “Leave Queue” option in the app. Your ticket will be kept in your ticket e-wallet and can be used for your next visit within 30 days, provided a $3 service fee has been paid. No refund will be given for unutilized or expired tickets.

We appreciate your interest in our 10-minute quick-cut service for your haircut needs. While we strive to provide efficient and high-quality services, we regret to inform you that we specialise in quick and basic haircuts.

Our salon is designed to offer quick and convenient haircuts for customers who prefer a simple, no-frills experience.

For more sophisticated hair designs and styling that require a longer service time, we recommend seeking out a full-service hair salon that offers specialised styling services. These salons have trained stylists who can dedicate the time and expertise needed to create intricate and personalised hair designs that align with your desired look.

While we may not be able to provide the level of complexity and attention required for intricate hair designs, we’re here to offer efficient and precise haircuts that ensure you leave our salon looking sharp and well-groomed at a wallet-friendly price. We look forward to serving you at kcuts!

No. The supply of express tickets in the kcutsGO app is limited. To ensure fair access for all users, each user can only purchase one express ticket per hour.